Recently, a delegation of African clients specializing in heavy-duty logistics and infrastructure transportation visited JOZOTG’s manufacturing base for a comprehensive factory audit, focusing on in-depth communication about flatbed semi-trailer products. The audit and communication aimed to verify the manufacturer’s production capacity, quality control system and product adaptability to African working conditions, laying a solid foundation for future cooperation.
During the factory tour, the African clients closely inspected the production process of flatbed semi-trailers, including the Baosteel high-strength steel cutting workshop, robotic welding production line and electrophoresis + electrostatic powder coating workshop. The JOZOTG team focused on introducing the service advantages tailored for African clients: from pre-sales demand to in-sales production supervision, and post-sales maintenance support, forming a full-cycle service system to solve the practical problems of overseas transportation equipment.
In the in-depth communication session, the clients put forward demands based on local transportation needs, such as adapting to rough gravel roads and batch customization of axle spacing. The JOZOTG team responded with targeted service solutions: a professional team would be assigned to follow up the customization process throughout, providing real-time production updates; for the adaptation to local road conditions, on-site investigation would be carried out if necessary to ensure the products fully match the actual working conditions. Both parties focused on discussing the localized after-sales service system, including the establishment of regional maintenance outlets, timely supply of spare parts, and 24/7 online technical support to ensure quick response to any equipment failures.
The successful factory audit and in-depth communication made the African clients fully recognize JOZOTG’s comprehensive service capabilities and customer-centric service philosophy. The clients expressed strong willingness to cooperate, noting that the reliable after-sales guarantee and customized service solutions were the key factors for their trust. Both parties initially reached a cooperation intention for batch procurement of flatbed semi-trailers. This interaction further strengthens JOZOTG’s layout in the African market, and the localized service system will provide solid support for local heavy-duty transportation operations.
